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Notebook is not correctly sensing tablet vs desktop mode

Pavilion x-360 Convertible 14
Microsoft Windows 10 (32-bit)

Whenever my notebook is restarted or awaken from sleep mode, it assumes tablet mode, and so my keyboard and touchpad don't work. I have to access the on-screen virtual keyboard to login. This is in spite of my Tablet Mode settings being set to Desktop mode. in the Action Centre, if I ensure the Tablet Mode button is not on, my keyboard and touchpad still don't activate. I have to hold the power button for 10 seconds, to power down and reset the machine, then power on again, in order for the keyboard and touchpad to be working on startup.

Also, when I fold my screen (which should automatically detect and put the system into tablet mode) the keyboard stays activated and the screen does not rotate.

It seems to me to be a sensor issue (?) but I have removed and reinstalled the Intel Integrated Sensor, and this hasn't helped. I have also done the following:

  • updated Windows 10
  • updated the keyboard driver
  • updated the touchpad driver
  • updated the graphics driver
  • updated the BIOS

I have read numerous forums where users have reported similar issues but have found no working solution.

I would appreciate advice.

Thank you.

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

Notebook is not correctly sensing tablet vs desktop mode

@mmsorrell

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists try creating a new User Account and check if you face the same issue on the New Account Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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HP Recommended

Notebook is not correctly sensing tablet vs desktop mode

Thank you. I have tried all of these suggestions, and none of them have worked. All problems still persist with accurate sensing of tablet mode vs desktop mode and correct application /switching thereof.

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HP Recommended

Notebook is not correctly sensing tablet vs desktop mode

@mmsorrell

 

Please create a New User account and check if the issue persists on the New User Account

 

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

KrazyToad
I Am An HP Employee

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Notebook is not correctly sensing tablet vs desktop mode

Thank you. I have tried that suggestion also, and the problem persists

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Notebook is not correctly sensing tablet vs desktop mode

@mmsorrell

 

As a last resort, I suggest you perform a Reset and then run the HPSA again to check for all the latest updates

 

Link: https://support.hp.com/us-en/document/c04742289

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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