Notebook screen flickers off when moving the panel

[RLNoonan]

I've had this issue since shortly after I purchased the computer last year. When I adjust the panel (open or close the screen a little) the screen will flicker off briefly. It isn't terrible, since the screen does come back right away, but it can be annoying if you are moving the unit with the screen open. The small jiggling will cause the screen to flicker on and off.

It definitely seems as if there is some kind of loose connection or something, but I have opened the unit and both video cables seem seated in the connectors nicely. The cables do go inside the hinges themselves, and I assume that is where the loose connection must be. I don't think there is anything I can do about that though. The hinge doesn't seem very serviceable.

I'm just wondering if this is a known issue and if there is anything I can try to do to fix this. Thanks in advance for any help.

[KrazyToad · Accepted solution]

@RLNoonan

Welcome to HP Community

I have gone through your Post and I understand your concerns

This seems to be a loose LCD cable. I suggest you contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[RLNoonan]

Thanks for the response. I figured that would be the case, but just wanted to make sure there wasn't some way I could do this myself.

[Jay_G24]

You're welcome 🙂

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Have a great day ahead!