OLED Screen Issue with Dead Pixels - Issues with Disty Technologies Repair Center

[Epigenome]

Hello everyone,

I would like to share a frustrating experience I had with my laptop (serial number: CND30803QZ) and the HP authorized repair center Disty Technologies in Morocco.

My laptop has dead pixels on the OLED screen, a common issue with this type of display. I took the device to the repair center for assistance, but I encountered several difficulties during my interactions with the technician in charge.

During the initial visit, the technician harshly accused me of causing physical damage to the device without performing a thorough diagnosis or providing a detailed report. He took advantage of my shy nature to accuse me directly, which made me uncomfortable and caused significant stress. I explained that I had never dropped the laptop or placed heavy objects on it, and there was no visible external damage. However, he maintained his position without providing any evidence or justification.

I then contacted HP support via WhatsApp to explain the situation, and they advised me to contact the repair center again for a detailed diagnosis. So, I reached out to the technician by phone, but this time, he gave me contradictory information. For example, he initially claimed that the screen was LCD, whereas my device has an OLED screen. He then stated that he couldn't determine if the damage was a manufacturing defect, citing that HP could ask him to reimburse the cost of the screen if he made an error in his evaluation.

This response seemed absurd and showed a lack of qualification on the technician's part. It raises doubts about the accuracy of the diagnosis and the transparency of the process. I’m wondering if others have encountered similar issues with this repair center or if they have advice on how to proceed to get a clearer diagnosis and fair resolution.

Thank you for your feedback and advice!

Aymane Faham