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jfgp001 Tutor
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15 9 1 0
Message 1 of 13
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OMEN 15T Laptop and HP w2207h monitor

OMEN 15T
Microsoft Windows 10 (64-bit)

I recently bought an OMEN 15T laptop with Windows 10 Pro 64 , Intel® Core™ i7-8750H, and NVIDIA® GeForce® GTX 1050 (2 GB GDDR5 dedicated). I have an HP w2207h monitor attached to it.

Two things I have issues with:

1) If I try to change the resolution via right clicking the desktop and selecting Display Settings, the Display Resolution and Display Orientation options are greyed out (see attachment Display Options 1). I can't seem to be able to change the resolution for the w2207h monitor via those options and I would like to.

2) If I try to access the NVIDIA controls via right clicking the desktop (see attachment NVIDIA A) and then click on the NVIDIA option I get an error message that NVIDIA display settings are not available (see attachment NVIDIA B). Does that mean I can't access the NVIDIA card settings??

 

Any advice on how to resolve the above problems?

 

Dsiplay Options 1.PNG

 

NVIDIA A.jpg

 

NVIDIA B.jpg

 

 

 

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HP Support Agent
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Message 2 of 13
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OMEN 15T Laptop and HP w2207h monitor

@jfgp001

 

Uninstall the Graphics card from the device manager. 

 

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand the category "Display Adapter". 

3. Under this category, right-click on your Graphics. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.

 

Update the Graphics card driver and BIOS using this link: https://support.hp.com/in-en/drivers

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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jfgp001 Tutor
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Message 3 of 13
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OMEN 15T Laptop and HP w2207h monitor

When I right click on "NVIDIA GeForce GTX 1050" I have the following options:
Update driver

Disable device

Uninstall device

Scan for hardware changes

Properties

 

There is no checking the box option. 

 

 

Clipboard01.jpg

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OMEN 15T Laptop and HP w2207h monitor

@jfgp001

 

Right-click and select Uninstall and click on Ok.

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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jfgp001 Tutor
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Message 5 of 13
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OMEN 15T Laptop and HP w2207h monitor

Here's the status:

1) The first issue, changing the resolution via right clicking the desktop, fixed itself. One day it just started working.

2) The second item,  trying to access the NVIDIA controls via right clicking the desktop is still not working even after doing the uninstall and reinstall you recommended. 

 

HOWEVER, for that specific item I figured out why I am getting the error message about "NVIDIA display settings are not available" when I click on NVIDIA Control Panel after right clicking the desktop (see attachment).

NVIDIA Right Click Desktop.jpg

 

My w2207h monitor is connected to an HP 3005pr USB 3.0 Port Replicator (I have several peripherals including hard drives, printer, scanner, and LAN cable so I needed that hub). When I disconnected the HDMI cable from the hub and plugged it directly into my OMEN 15T I was able to access the settings (see attachment). 

NVIDIA Control Panel.PNG

 

I never had a problem with this issue with the exact same hardware connections with my previous laptop, an HP Envy 15T.

So obviously connecting the HDMI monitor cable to the hub (which then connects to a USB port on my OMEN) for some reason does not allow me to access the NVIDIA control panel. But if I connect the HDMI cable directly to my OMEN the problem goes away.

I don't want to be connecting the HDMI cable to my laptop since it's an extra step I have to do when I am at home. 

 

Any ideas? 

 

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Message 6 of 13
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OMEN 15T Laptop and HP w2207h monitor

@jfgp001

 

OMEN 15T Laptop and HP w2207h monitor is working fine.

 

Integrated graphics cards are system managed and it can not be changed or modified.

Depending on the input, the system will dedicate the graphics cards.

 

Hope this answers your query!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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jfgp001 Tutor
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Message 7 of 13
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OMEN 15T Laptop and HP w2207h monitor

I am not sure how that helps me solve the problem. 

 

Are you saying that the USB hub is getting in the way of accessing the NVIDIA settings from the desktop and that if I want to access the settings I have no choice but to connect the HDMI cable from the HP w2207h display directly to my OMEN laptop? 

If so, then why does it work with my older laptop (the  HP Envy I mentioned in my previous response above and that also has an NVIDIA card ) where I can connect the HDMI cable from the  HP w2207h to the USB hub (which then connects to laptop)?

 

 

 

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HP Support Agent
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@jfgp001

 

The hardware functionaily is prooven since it is working without the replicator.

 

However, you can run the NVIDIA auto-detect tool using this link: https://www.nvidia.com/Download/ScannForce.aspx?lang=en-us

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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jfgp001 Tutor
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Message 9 of 13
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OMEN 15T Laptop and HP w2207h monitor

You really didn't answer my question so we'll leave it. 

 

And the link you provided doesn't work for Windows 10. 

 

The bottom line is that my setup was working perfectly fine with the old laptop but with the omen it's not. I'll live with it. 

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HP Support Agent
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Message 10 of 13
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OMEN 15T Laptop and HP w2207h monitor

I suggest you connect to a different monitor or with a different Cable and check if the port is working fine.

 

Keep me posted.

Have a great day!

Raj1788
I am an HP Employee 

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