OMEN COMMAND CENTER NOT WORKING

[Ayuba2]

I have an HP Omen Notebook PC 15. I want to customize lights but the command center says "no supported omen host pc is associated with this account" so i had to uninstall the Omen Command Center App. Please you guys should help me resolve this issue

[EddyK]

Hello @Ayuba2,

Can you take a screenshot of what you're seeing?

Also, a specific model name or product number would be appreciated. E.g. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL

Information on how to find a laptop's model name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

[Ayuba2]

Hello I am very sorry I might not be able to get you a screenshot of the exact problem because I uninstalled the OMEN CENTER because it kept showing "no supported omen host pc is associated with this account"and that got me really furious. And please I am using HP OMEN Notebook PC 15 . I have attached an image of the exact Notebook I am using. Hope you can help me resolve this situation because I will like to change the keyboard lights. The RED colour really gets me nervous

[Ayuba2]

My product number is J9K19UA#ABA and PC name is HP OMEN Notebook - 15-5010nr (ENERGY STAR). Here is a screenshot of the problem below

[EddyK]

Hello @Ayuba2,

Unfortunately, the HP OMEN Notebook - 15-5010nr is not compatible with the OMEN Command Center. It is only compatible with OMEN Control (Notebook) - Lighting/Macro Key. This was software provided as part of Windows 8.1 but may still be functional on Windows 10.

HP OMEN Control Software

Description:

This package contains the HP OMEN Control Utility which enables special Gaming keys on supported notebook models to be programmed. This package is provided for supported models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70894.exe

Run the .exe and see if it works. If it doesn't, what you can do is once you download the .exe, open the file in its folder. Right-click, Troubleshoot compatibility. Select Troubleshoot program, then select The program worked in earlier versions of Windows but won't install or run now.

Hope that helps.