ON STARTUP SPECTRE 360X15 SCREEN IS BLURRY AND FUZZY AND WILL NOT FUNCTION

[DFK334]

Upon startup of my HP Spectre 360 x15, for the last 3 days, since March 10, 2022, the screen is blurry, fuzzy, with icons faintly seen behind the running colors in front.  Neither keys nor the touchscreen are useable, but on occasion facial recognition recognizes me, and my ear buds blue tooth connects.  But the keyboard does not function, the desktop does not appear.

As I write this, my screen is functioning, because for some reason, after "playing with the on/off button on the left side of my laptop, it came back on.  This has happened several times.  I do not think it is a contact cable between the base and the screen, because moving the screen and "kicking the tires" so to speak, has no effect.  In order to try a monitor, I would have to shut it down to see if that demonstrated something.  When I did get it running last night, I removed all apps from the last 10 days, including two that downloaded without my request, have run HP diagnostics, the Virtual Assistant of which, suggests it is a hardware issue that will need repair.

Because it is episodic, I wonder if that is true.

HELP

[Echo_Lake]

@DFK334

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[DFK334]

Thank you Echo Lake.  On the Spectre the F10 did not work. Based on research this morning, I think it is the Escape key.

The issue described is episodic, so I am "getting by" until I set up my new Spectre which arrived on Wednesday last.  This morning, I started it up and it had its issue.  Hooked it to a monitor, and the screen was perfect on the monitor, but remained the same on the Spectre for two to three minutes, and then the Spectre Touchscreen "cleared up".  NOTE: on the Spectre while the screen has these moving lines, the facial recognition works, once recognized clicking on the keyboard to "open up" works, and the cursor is faintly visible in the background and can be moved and clicked on, e.g. I can click on my VPN.

I dowloaded the latest diagnostic tools from HP, and did the whole set, and then repeated the video tests where you put the numbers in the dialog box, because the first time it failed, apparently because the number in the blue/black box "failed".  It was very hard to read in the blue/black box, so on the retest it was slightly clearer on the monitor, so it "passed".

Short of replacing the screen, which may not be possible since I got the "PARTS MAY BE NO LONGER AVAILABE" back in December of 2021, I would love to find a solution because the Sprectre performs flawlessly except for this issue.

If push comes to shove, I suppose I can use the monitor when I transfer my files from the "old" to the "new" Spectre, and use the old with the monitor.  Hope this helps narrow the issue.

[Echo_Lake]

@DFK334

Thank you for posting back. 

This seems like a hardware issue with the computer. As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!