• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

Hello Guys,

I've an old HP laptop (hp pavilion 11-n002ex x360).

I installed a fresh copy of windows 10 64bit, after installing it, I got two issues with its drivers.

-First issue, the laptop has a touch screen, it is not working, it doesn't even show the “HID-compliant touch screen” in the device manager.

-Second issue, Bluetooth issue, it shows a yellow mark on the driver and windows says it is installed correctly, however it is not and whenever I try to go to "Bluetooth & other devices" I cannot find on/off button, whenever I try to add a bluetooth device it says "Couldn't connect".

 

I tried the following workarounds:

-Installed latest windows updates, nothing solved

-Installed a third party apps like driverpack solution and other third party apps, nothing solved

-Ran the windows troubleshooter, nothing solved

-Installed HP drivers app, it says everything is installed correctly, nothing solved too.

-Installed Intel drivers app, it says the same, and nothing solved

-Tried to install drivers from microsoft catalog site for the mentioned drivers, nothing solved.

 

I thought that the issue is in the hardware itself, so I tried to install Ubuntu OS and all the drivers worked fine.

It seems that the issue is in the windows 10 64bit OS itself, I tried also 32bit, and unfortunately it didn't solve the issues too.

 

Hope you guys could help fixing these issues.

Regards

1 REPLY 1
HP Recommended

Hi:

 

It appears that HP has retired driver support for your notebook since it is more than 10 years old.

 

If your notebook has a Ralink Wi-Fi adapter, the Bluetooth driver doesn't work anymore on the newer W10 builds.

 

See if the steps in the YouTube video get the Ralink BT to work:

 

https://www.youtube.com/watch?v=FsMmazqz77Q&t=1s

 

We are currently not allowed to post links to third party driver sites.

 

I have submitted a request to allow this since HP has decided not to support PC's that are over 10 years old for drivers.

 

However, I don't see anything improper with letting you know that the DriversCollection.com website has all the drivers HP released for your notebook.

 

I use the site all the time and the drivers are legitimate and virus free.

 

Just do a search for your notebook model and include in the search the website name and you should be able to find drivers that hopefully will work for you.

 

That is how I found they have drivers for your notebook.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.