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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Old HP Drivers issues with windows 10 64bit

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12-01-2024 12:00 AM
Hello Guys,
I've an old HP laptop (hp pavilion 11-n002ex x360).
I installed a fresh copy of windows 10 64bit, after installing it, I got two issues with its drivers.
-First issue, the laptop has a touch screen, it is not working, it doesn't even show the “HID-compliant touch screen” in the device manager.
-Second issue, Bluetooth issue, it shows a yellow mark on the driver and windows says it is installed correctly, however it is not and whenever I try to go to "Bluetooth & other devices" I cannot find on/off button, whenever I try to add a bluetooth device it says "Couldn't connect".
I tried the following workarounds:
-Installed latest windows updates, nothing solved
-Installed a third party apps like driverpack solution and other third party apps, nothing solved
-Ran the windows troubleshooter, nothing solved
-Installed HP drivers app, it says everything is installed correctly, nothing solved too.
-Installed Intel drivers app, it says the same, and nothing solved
-Tried to install drivers from microsoft catalog site for the mentioned drivers, nothing solved.
I thought that the issue is in the hardware itself, so I tried to install Ubuntu OS and all the drivers worked fine.
It seems that the issue is in the windows 10 64bit OS itself, I tried also 32bit, and unfortunately it didn't solve the issues too.
Hope you guys could help fixing these issues.
Regards
12-01-2024 07:29 AM
Hi:
It appears that HP has retired driver support for your notebook since it is more than 10 years old.
If your notebook has a Ralink Wi-Fi adapter, the Bluetooth driver doesn't work anymore on the newer W10 builds.
See if the steps in the YouTube video get the Ralink BT to work:
https://www.youtube.com/watch?v=FsMmazqz77Q&t=1s
We are currently not allowed to post links to third party driver sites.
I have submitted a request to allow this since HP has decided not to support PC's that are over 10 years old for drivers.
However, I don't see anything improper with letting you know that the DriversCollection.com website has all the drivers HP released for your notebook.
I use the site all the time and the drivers are legitimate and virus free.
Just do a search for your notebook model and include in the search the website name and you should be able to find drivers that hopefully will work for you.
That is how I found they have drivers for your notebook.