Omen laptop touchpad issue

[TrustingGod]

HI. I have got HP laptop Omen 2020. Today I have found that the touchpad won't respond. I have just upgraded to windows 11 in the hope that it would solve the problem, but nothing has happened. What do you suggest I do to solve the problem? Many thanks for considering my request.

[ub6424]

Hello @TrustingGod 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <touchpad> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

--->>> Send screenshot

(3) Please report your results