Omnibook Blurry Camera

[essric]

I have already read similar threads to what I'm about to post, but I want to say it one more time. The camera on the OmniBook X is terrible. If you are lucky enough to read this before purchasing, DO NOT BUY. I have tinkered with every setting and finally last night I went through all of the troubleshooting recommended by customer support and nothing helps. The problem is with the camera itself. It's garbage. I am no techie, but when I purchased this brand new laptop to replace my old Elitebook, it never occurred to me that this brand new laptop could have a subpar camera, just for the sheer fact that it's at least 6 or 7 years newer. The Elitebook camera is crisp and clear. This one is blurry. You'll be the only person in the Zoom meeting looking washed out and fuzzy. There is nothing HP can or will do about it. They won't even allow me to return it because it's past the 30 day return window. My only hope is that if more of us complain, they will offer some sort of solution. 

[Deep_World]

Hi @essric,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you noticing the blurriness in all applications (Zoom, Teams, Camera app), or only in certain ones?
• Does the issue persist under different lighting conditions?
• Have you checked if the camera lens itself is clean and free of smudges or dust?

In the meantime, here are a few troubleshooting steps you can try:

1. Update Drivers: Go to Device Manager → Cameras → OmniBook Camera → Update Driver. Sometimes a driver update can improve clarity.
2. HP Support Assistant: Run HP Support Assistant to check for firmware or BIOS updates that may optimize camera performance.
3. Camera Settings: In the Windows Camera app, adjust brightness and sharpness manually to see if that improves clarity.
4. Lighting Setup: Webcams often struggle in low light. Try positioning yourself in front of a well-lit background or using a desk lamp to reduce fuzziness.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[essric]

I have already tried all of those troubleshooting steps that you listed and none of them changed anything about the camera. In answer to your questions: 

• Are you noticing the blurriness in all applications (Zoom, Teams, Camera app), or only in certain ones? YES, IN ALL APPLICATIONS
• Does the issue persist under different lighting conditions? IN EVERY LIGHTING CONDITION. I EVEN HAVE A SPECIAL LIGHT TO USE FOR ZOOM/TEAMS AND IT DOESN'T HELP.
• Have you checked if the camera lens itself is clean and free of smudges or dust? YES. I KEEP MY CAMERA AND SCREEN CLEAN AND FREE FROM SMUDGES AND DUST. 

If I set the Omnibook up next to my Elitebook in the same lighting and using the same application, the Omnibook looks blurry and the Elitebook looks crisp and clear. And the Elitebook is 7 or 8 years old. How is it even possible for an 8 year old laptop to have a better quality camera than a brand new laptop? It doesn't even make sense. 

[Deep_World]

Hi @essric,

Thanks for your response.

I truly understand how frustrating this must be for you. 

Given everything you’ve described, it does sound like the camera hardware itself may be at fault.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World