Omnibook Screen Issue after repair

[soussss]

hi 

can anyone  help with my issue here.

my 5 months Omnibook gone faulty a line appeared from nowhere on screen  so i contacted hp to sort it out which they were swift with it . so after a week the laptop came back and after a quick check i have  noticed a shaddow of back light on the bottom of screen and you can notice it more when the screen is dark  + few other issues the trim or cover that supposed to cover the bottom of the screen is not straight  it is a bit lumpy in the middle as well when i close the lid after using the laptop i can alawys hear this click which never been there i did email them all photos so i contacted the hp again and they say that they have raised the the issue to the repair workshop  

it has been now over a week i have contacted hp 4 times with no results they say they are still waiting for answers from the repair shop i did pay a lot of money for this laptop this is frustrating 

i did have a brand new laptop now i have a second hand one

how can i escalate this issue further

thanks

[Kuroi_Kenshi]

Hi @soussss,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand how frustrating this must feel.

Could you please share your HP case ID with me via private chat? Once I have that, I can look into the repair history and assist you accordingly.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[soussss]

hi 

thanks for your reply for some reasons i can not send you the private message 

after putting all the details for the laptop it just  doesn't  get sent it keep highlighting in red.

thanks

[Jerry_57]

HI @soussss,

We have sent you a private message.

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.