On screen touch pad not working

[ElPresidente]

Touchpad in keyboard works. Keyboard in touch mode works too.  I have the touchpad icon shown next to the touchscreen  icon on the tray.  depressing the touchpad icon shows the touchpad on the screen, but it doesn't do anything.  Depressing any button on the touchpad does nothing.

Also, when typing in touchscreen mode, the keyboard often disappears and I have to click the icon to get it back.  It happens A LOT!   

And when in touchscreen mode when starting a post in Facebook, but not in Outlook or Word, hitting Shift then starting to type I get 2 capital letters before it reverts back to non-capital letters.  Do I have to always hit Shift a 2nd time to avoid 2 capital letters?

Any suggestions to fix these issues.

Touchpad on screenSystem Tray

[praveen196]

@ElPresidente Welcome to HP Community!

I understand that the On-screen touchpad not working.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ElPresidente]

THanks for the suggestions.  Ran the checks you suggested, no problems, errors or driver updates.  But the touch pad seems to be working ok now. 

Still not sure why the on screen keyboard keeps disappearing  while I'm typing a message, or that when starting typing, like in this message, the first 2 letters are capitalized. Oh well, I'll try to live with it.

[praveen196]

@ElPresidente

Thank you for the update.

In that case, I would suggest you try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

Have a nice day!!