cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
jpguimaraes
New member
1 0 0 0
Message 1 of 1
75
Flag Post

On startup (just sometimes) there is no image on my display

‎06-01-2020 03:45 PM

HP Recommended
Product: HP Pavilion 13-b200np
Operating System: Microsoft Windows 10 (64-bit)

Hello.

On my laptop HP Pavilion 13-b200np, I'm experiencing something very strange.

Sometimes, just sometimes, on startup, there is no image on the display at all. Not even the hp logo on boot. Just black. When I start my computer and this happens, there is no way image appears on the screen.

Then, sometimes, the computer starts normally, showing with the hp logo on boot and functioning as usual. When this happens, it works fine for as long as I keep the laptop running.

In either situations, if I connect an external monitor, the pc works as usual in the monitor. Meaning, everything is fine except the laptop's display when it remains black.

I've tried disabling fast-boot, resetting the OS, opening the computer and removing the RAM slots and cleaning the components and nothing seems to fix the problem.

Anyone facing/faced a similar issue?

What might be the cause?

Thanks in advance,

Pedro

Reply
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation