One-finger scroll not working after updating Synaptics SMBus Touchpad Driver to latest version

[keanyate]

I used Drive Booster 4.5 (IOBit) to upddate the touchpad driver to latest version 19.3.11.37. All other touch gestures are working except for the one-finger/edge scroll. As I do not have a mouse, I'm unsure about uninstalling and reinstalling the driver. What should I do?

[The_Fossette]

Hi @keanyate,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the one finger gesture on the touchpad is not working after updating the touchpad driver.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to know whether the one finger gesture was working fine before updating the driver?

I recommend you uninstall the touchpad driver from device manager and install it from the below link and check.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[keanyate]

---

@The_Fossette wrote:

Hi @keanyate,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the one finger gesture on the touchpad is not working after updating the touchpad driver.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to know whether the one finger gesture was working fine before updating the driver?

I recommend you uninstall the touchpad driver from device manager and install it from the below link and check.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

---

Hello.
Thank you for taking the time to reply to my query.

-- Yes, the one-finger scroll was working fine prior to the upadate.
-- I took your advice and uninstalled and reinstalled the driver but there was no change.
-- The option to roll back to previous version was unavailable so I uninstalled and deleted the driver from device manager.
-- I followed the link you provided and apparently HP does not support windows 8.1. (no drivers for HP notebook 15 ac125tu, win8.1)
-- The system automatically installed Synaptics PS/2 port compatible touchpad driver which handles touch input with the accuracy of  a bouncing crazy ball. It's only good to click and move cursor. All other gestures are gone.
Really looking forward to your next advice on the issue! 

[The_Fossette · Accepted solution]

Hi @keanyate,

I recommend you to download and install the touchpad driver from the below link and check.

http://hp.care/2iD9tA4

NOTE: The driver is for windows 10 but it will work fine with windows 8.

Let me know how it goes.

[keanyate]

It worked. Thanks a ton!

[The_Fossette]

Hi @keanyate,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!