Only Microsoft Basic Display Adapter works

[Ark-Irion]

Hello! I have an HP Pavilion Notebook - 17-g128ds. For some reason when I enable Intel(R) Graphics Driver in my device manager it works but upon doing certain things the screen goes black on Windows 10. I can log in fine, but if I click the start menu, open volume or networks, open settings, or even get a notification the screen will go black. The PC will continue running in the background until I make the issue go away (Ex: If I open volume the screen goes black, I can make it go back to normal by moving my mouse away from where the volume manager would be and clicking which causes the volume manager to go away).

I have noticed that all of these things have the modern windows 10 UI.

I have tried updating the driver using drivers recommended using the Intel Support Assistant as well as using drivers recommended by my manufacturer, neither of which gave me different results.

Since that didn't work, I tried disabling the driver (thus making the PC use the Microsoft Basic Display Adapter) and the things I mentioned above worked fine after disabling the driver.

This would be fine if I didn't need to use my PC for gaming or other things, I can browse the internet fine but I can not play games using the Microsoft display. It's just so laggy compared to when I am using the Intel driver.

I would like to know if there is a fix for this so that I can keep my Intel driver enabled without having to enable and disable it just to do different functions on my PC (Ex: Having to enable it to play games but then having to disable it so I can adjust the volume or open the start menu).

[Barachiel]

@Ark-Irion

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out.

I went through the post and I see that you've tried most of the steps, Kudos to you on that. 🙂

In this case, I would suggest you to follow this link and try updating the bios, and run the HP support assistant.

Let me know how that pans out,

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[Ark-Irion]

@Barachiel

Heyo, I installed the BIOS update and also tried troubleshooting the issue with the HP Support Assistant. Neither of these fixed my issue. 😕

Anything else I can do?

I'd also like to note that on the HP website the most recent driver for my PC can be downloaded, but attempting to install it results in an error that says my PC isn't compatible, so I download the next version on the list and that one does install, but my issue persists.

I do not use the 247.6 MB option, that one gives me an error. I use the first 204.3 MB option.

[Barachiel]

@Ark-Irion

Thank you for responding,

It's great to have you back 😉

I'm sending out a Private message with the required information's,

Keep me posted,

Good Luck. 🙂