Only one external monitor is being detected

[meb206]

I have dual external Dell monitors and only one is being detected. I am connecting them using a j5create multiport adapter and the monitor connecting through the VGA is being recognized, but the monitor that is connected through the HDMI port is not being detected. I just replaced my older HP Spectre x360 and both monitors worked fine with that machine, but I did not need the multiport adapter for that machine as it had a HDMI port that the new machine does not have.

[The_Fossette]

@meb206

I reviewed your post and I understand that one of the external monitors is not working.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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