Open The Lid And Hear A Pop!

[MMZ_Thumper]

I just opened the lid of my laptop and I heard this "Pop" sound coming from the upper left corner where the hinge is. Upon closer inspection it appears the bottom cover and keyboard surface are coming disconnected. To make matters worse I noticed a small crack in the plastic in the upper right corner of the plug for the ethernet cable. Which I haven't even used yet. I've figured, with this crack and the weight of the screen, combined with the torque generated at the hinge when opening is just too much for the clip holding these 2 pieces of plastic together!

This is absolutely crazy!!!! 🤬

My HP DV9000 is still working and in great condition!! 

With how much money I've spent buying this laptop this shouldn't of happened!

How on earth am I going to get this fixed before the problem gets worse? Besides not using it? If that's going to be the case than why did I buy it? I promise you this! I'm about to write HP off and never buy anything ever again!!!!! 

[praveenbv · Accepted solution]

Hi@MMZ_Thumper,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[MMZ_Thumper]

Thx for replying as quickly as you did! After following the link you provided I was able to find out that I still have about 6 months of my warranty so I'll be hopefully taking it in soon to be repaired. I just wanted to thank you for your help! 👍🏻🤘🏻

[praveenbv]

Hi@MMZ_Thumper,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution