P key always being pressed down

[CarlG1]

The P key is always being registered a being pressed down and I can't access my laptop as the key is being pressed down in the password space. I turn it on and it instantly goes to the password and spams the P key so I can't access my laptop at all.

[A4Apollo]

Hi! @CarlG1, Welcome to HP forums.

I understand the P key on the keyboard has got stuck due to which you have issues using the keyboard on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external keyboard?

Is it physically stuck or is it not visible? 

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share the product number of your PC to assist you better.

Check if any key on the keyboard has got stuck or pressed.

Try applying some pressure on the stuck key and check if it gets released.

Try using the onscreen keyboard and try logging into your PC.

Click the Time icon at the bottom right corner of the password screen to see the Ease of Access menu.

Click on tap enter to use the on-screen keyboard.
 

Also, Try the steps recommended below.

Try restoring the BIOS to default.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

1.) Turn off the computer.
2.) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
3.) Turn on the computer and repeatedly press the F11 key, about once every second, until Recovery Manager opens.
4.) Under I'd like to identify any problems, click on Run Computer Checkup.
5.) Now select the radial button next to Open a Command Prompt and then click on next.
6.) In the Command Prompt Windows please type and check the functionality of all the keys if not then it's for sure hardware issue. So contact HP Technical Support and get the keyboard replaced/repaired.
7.) If it works fine in Command Prompt then, try creating a different User Account with Administrator privilege and check the functionality of the keyboard.
8.) If nothing works out then please try system recovery(install Win7 OS) to set the NB back to its Factory Original settings.

Refer this article to further troubleshoot keyboard issues with your laptop. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC to assist you better.

Refer this article to know more information about using system diagnostics. Click Here 

Hope to hear from you soon!

Have a great weekend ahead! 🙂

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[CarlG1]

The P key is being registered as being pressed down, even though I can press it down and goes back up like a normal key. 

I've tried pressing F10 numerous times and nothing has happened so I don't know what to do. 

[CarlG1]

The P key is being registered as being pressed down, even though I can press it down and goes back up like a normal key. 

I've tried pressing F10 numerous times and nothing has happened so I don't know what to do. 

[A4Apollo]

@CarlG1, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

It certainly looks like a keyboard issue with your PC.

I will share out few details through a private message about the service options for your laptop.

Please watch your inbox for more information.

Hope this helps!

Take Care! 🙂

[CarlG1]

I have managed to fix the problem by turning the laptop off by pressing the power off button and waiting about 5 seconds and turning it back on. It started up as normal with the HP logo with the spinning logo at the bottom. It then faded out as normal and then a new spinning logo appeared at the bottom. It then went away and the lock screen came up and the P key wasn't being registered as pressed down, so now I can access my laptop without it spamming P in the password box. 

Thanks for the help anyways!

[A4Apollo]

@CarlG1, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm glad to know performing a hard reset on your PC solved the issue.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂