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‎04-19-2022 06:23 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c1000 (4B770AV)
Operating System: Microsoft Windows 11

I loaded photos from my android phone to the PC and when I tried to open them, I got this message: 'It looks like we do not support this format."

They are jpg. files and I tried to open them different ways such as with the Paint app. but it does not work.

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1 REPLY 1

‎04-19-2022 09:18 PM - edited ‎04-19-2022 09:55 PM

HP Recommended

@musician55 

 

How do you open them ? Both should support photos using jpg format. What is the format of your photos on your Android device ?

 

The following example shows USB connection from my Android phone to my computer

 

       android photos.png

 

My phone has normal microSD card. I took few photos before, they appear on File Explorer as a normal USB drive.

 

Regards.

BH
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