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HP Recommended

Pantalla parpadea cuando muevo el mouse o pad de mi HP Notebook 15-dy1023dx

Tengo Windows 11 actualizado, toda la maquina actualizada en BIOs y drivers.

Hago el reseteo de energia y cuando arranca funciona bien por algunas horas. Luego de repente empieza con el problema.

Aparentemente cuando el cursos pasa por encima de una linea o gràfico de otro color la pantalla titila y se pone negra. Sale si sigo moviendo el mouse a otro lugar, Esto lo hace con mouse y con el pad. Tambien con pantalla negro o titilando una linea blanca si toco la pantalla teniendo habilitada la funcion touchscreen se detiene y me permite trabajar con el touchscreen.

Parece una falla muy elemental pero ya probe con todas las recomendaciones y nada.

Agradeceria una recomendacion desde HP. Gracias

1 REPLY 1
HP Recommended

I have updated Windows 11, the entire machine updated in BIOS and drivers.

I do the power reset and when it boots it works fine for a few hours. Then suddenly it starts with the problem.

Apparently when the cursor passes over a line or graph of another color the screen flickers and goes black. It exits if I keep moving the mouse to another place, This does it with mouse and with the pad. Also with a black screen or a white line blinking, if I touch the screen with the touchscreen function enabled, it stops and allows me to work with the touchscreen.

It seems like a very elementary fault but I already tried all the recommendations and nothing.

I would appreciate a recommendation from HP. Thank you

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