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‎02-15-2025 08:56 AM

HP Recommended
Product: HP Pavilion 15-b161sr Sleekbook
Operating System: Microsoft Windows 11

Black stripes started appearing on my matrix. I wanted to replace the matrix itself because the problem is in it, and to replace it you need to know the part. matrix number, but I don’t want to open the laptop and I don’t understand how to find the desk through the programs. number. Does anyone know what matrix model is on the HP Pavillion sleekbook 15 b161sr laptop?

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1 REPLY 1

‎02-19-2025 02:36 PM

HP Recommended

@KSIFATE, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide: Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

ZOEY7886
I am an HP Employee

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