01-18-2020 08:55 AM
I have recently purchased a Pavilion 14 laptop that has 8GB RAM and the Intel Core i5 processor. I was hoping to run two separate monitors from it. One via the laptop's HDMI socket and the second via an HDMI socket connected to the USB C connector. I would close the laptop screen so only the two screens are running. However, the screen connected to the USB C multi way adaptor will not operate.
It is not the screen, USB C adaptor or leads at fault as I have tested them, and so I am wondering if the computer graphics driver is capable of running two remote screens?!!
Would it make a difference if I could connect via an HP docking station?
Any help welcome!!
01-18-2020 01:01 PM
What is your Pavilion 14 ? Please use the following instructions to find out the model/product of your machine:
Please do NOT post its Serial number (s/n).
If you wish to have 2 or more external monitors, please enter your requirement on the following link and it will find for you few options on market today including some HP products:
or try following HP docks
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-19-2020 05:08 AM
Thank you for responding to my post. The product information is:
I would be so grateful if you could suggest a suitable product that will allow one or two HDMI monitors connected to the laptop via either a docking station or USB C Datalink device.
I am happy to have one monitor connected to the computer HDMI and one to the dock/link or both monitors via the dock/link.
01-27-2020 11:26 AM
Any further thoughts on my problem? I really would appreciate some guidance as so far it seems that the model noted in my post is not allowing a monitor to be connected via an adaptor connected to the USB C. Is any extra software likely to be needed?