cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 2 0 0
Message 1 of 6
153
Flag Post

Solved!

Pavilion 17 G121wm

HP Recommended
Pavilion 17 G121wm
Microsoft Windows 10 IOT

compre un Pavilion 17 G121wm y tengo el siguiente problema.

 

De repente y sin motivo, se pone la pantalla negra y no responde ni el mouse, ni teclado. solo me queda para sacarla e este estado, tengo que cerrarla la tapa , esperar y abrirla, ahi titila el boton de encendido y presino y vuelte a la pantalla de inicio.

 

¿que debe hacer para solucionarlo?

5 REPLIES 5
Highlighted
Moderator
Moderator
476 460 8 68
Message 2 of 6
Flag Post
HP Recommended

Hey EstebanLago 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
Reply
0 Kudos
Highlighted
Author
New member
5 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I bought a Pavilion 17 G121wm and I have the following problem.
Suddenly and for no reason, the screen goes black and neither the mouse nor the keyboard responds. I only have to remove it in this state, I have to close the lid, wait and open it, there the power button flashes and press and return to the home screen
What should you do to fix it?

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,542 24,507 1,631 2,285
Message 4 of 6
Flag Post
HP Recommended

@EstebanLago

 

I reviewed your post and I understand that the screen goes black randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the below steps and test.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Highlighted
Author
New member
5 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi, for now update the bios and I'll check if it happens again.
Thank you very much for your reply.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,206 19,146 831 885
Message 6 of 6
Flag Post
HP Recommended

@EstebanLago

Thank you for posting back.

 

Work on it as per your convenience and keep me posted on the results.  

 

Have a nice day!

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation