Pavilion 17 touchpnot working

[mohammadreza20]

hello

i buy Pavilion 17 Trackpad not working and inistall windows 10 enterprise version 1803 os build 17134.1845 and my touch pad not working and when i try to inistall touch pad driver show me the error " 

the driver is not support on this OS version (10.0.017134)

i also see this https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Pavilion-17-Trackpad-not-working/m-p/...

but i dont understand how it solved ?

and one thing i forget to say

i also try install many drivers and show the same error

the driver is not support on this OS version (10.0.017134)

[mohammadreza20]

the screen shot is below 

https://pasteboard.co/JA0HK2v.png 

[KrazyToad · Accepted solution]

@mohammadreza20

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.