Pavilion DV7 update to Win10, problem with AMD graphics card drivers

[Federico18]

Hi,

I purchased a 1TB SSD, so I upgraded my Notebook HP Pavilion dv7-6c70el to windows 10, by formatting everything.

I have a problem with the driver of the graphic card (Radeon (TM) HD 7690M XT PCI\VEN_1002&DEV_6740&SUBSYS_185E103C) because microsoft update installs the driver for the AMD Radeon HD 6700M Series.

Everything works, but at startup it is very slow and there is a black screen after the Windows logo, I fear because of the wrong driver.

I also tried installing the driver directly from AMD (LINK).

How can I make the pc recognize the correct driver?

Thank you all

[Echo_Lake]

@Federico18

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Federico18 · Accepted solution]

I managed to solve the problem. I did a clean uninstall of the drivers, then I installed the drivers 8.882.2.3000 from the HP website (LINK) 

[Echo_Lake]

@Federico18

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.