Pavilion Laptop 15-cs3xxx - FHD Camera not working - Cannot find drivers

[jPr7878]

Good day,

I bought a Pavilion Laptop 15-cs3xxx from Costco in 2020, the camera never worked on it. I always figured it was the drivers. I'm trying to settle this once and for all. I've tried deactivating, reactivating the camera. Updating all display drivers.

In the Windows Camera app, it looks like the camera is recognized. No error message. Just black screen.

But I cannot find the HP Wide Vision FHD Camera Driver on HP Support. Could someone help me?

My laptop is a Pavilion 15-cs3025ca.

Many thanks

[Kuroi_Kenshi]

Hi @jPr7878,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Camera Privacy Settings

1. Open Settings from the Start menu.
2. Go to Privacy and then Camera.
3. Ensure that Allow apps to access your camera is turned on.
4. Scroll down and make sure that the specific applications (like the Camera app) have camera access.

2. Update the Camera Driver via Device Manager

1. Press Windows + X to open the quick access menu.
2. Select Device Manager.
3. Find Camera or Imaging devices and expand the list.
4. Right-click on your camera (HP Wide Vision FHD Camera) and select Update driver.
5. Choose Search automatically for updated driver software.

3. Uninstall and Reinstall the Camera Driver

1. In Device Manager, right-click on your camera and select Uninstall device.
2. Restart your laptop. Windows should attempt to reinstall the camera driver.

4. Visit HP Support for Drivers

1. Visit the HP Support page.
2. Enter your laptop model number 15-cs3xxx.
3. Navigate to Software and Drivers.
4. Download and install the latest camera driver if available.

5. Test with a Different Camera Application

Sometimes, it’s not the camera but the application that is at fault. You can try using other applications like Zoom, Skype, or any other webcam software to check if the camera works.I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[jPr7878]

Hey, thanks for the quick response, but I've tried all that already. And it doesn't work.

I've tried to locate the drivers for my HP Wide Vision FHD Camera camera on the support site, but it's not there. I've been through the list many times, it's not there.

My laptop is 15-cs3XXX but more specifically 15-cs3023ca, S/N 5CDO26C1TZ.

Can you help me find the driver??

[Garp_senchau]

@jPr7878, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I’m here to help, and together, we’ll work through this!

Use HP Support Assistant

HP Support Assistant can automatically detect missing or outdated drivers and firmware.

Download HP Support Assistant here: HP Support Assistant | HP® Support

Install it, then open the app and Check for updates

Also, i suggest you refer to this guide: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[jPr7878]

Hey, thanks again for the response. But that's not helpful. When I say that I cannot find the drivers, I mean that I've looked on HP Support site, entering my laptop model, and OS and all that. But the drivers ARE NOWHERE TO BE FOUND in the list. I cannot find them on this website where I should normally be able to find them! 

And I tried everything in that toubleshooting guide. Nothing works.

So here's the same question again : can you help me pinpoint exactly where this driver is. And please don't answer me again with a "look at this website" or "try this trouble shoot guide". I did all that. What I need and would love is help in FINDING EXACTLY THIS DRIVER! Where is the file? Maybe it's impossible to find?? 

Many thanks : ) 

[Kuroi_Kenshi]

Hi @jPr7878,

Thank you for your response.

I understand that you're having trouble locating the correct drivers.

You can find them by visiting the link below, just select your laptop’s operating system and version to access the appropriate drivers:

🔗 HP Pavilion 15-cs3000 Series Driver Support

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,