Pavilion Laptop

[TMcKee7]

I’m unable to locate the pinch zoom feature to disable it. I’ve looked online for instructions  and do not have the Device Setting Tab as stated in the instructions. I do not wish for it to have this feature.  

[Echo_Lake]

@TMcKee7
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Click on start and then click on settings.
2. Go to devices.
3. On the left panel click touch-pad.
4. Then uncheck pinch to zoom option.

Click here: https://support.hp.com/in-en/document/c04648748 to more about Using the Touch Pad or Click Pad (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TMcKee7]

I have no such option under Touchpad.  I had already checked and then followed your instructions hoping I missed something. There is no check box for pinch-to-zoom option are all. 
Are there any other options? 

[Echo_Lake]

@TMcKee7

Thank you for posting back. 

Let's uninstall Touchpad device from device manager and check.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.