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HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)

I have this laptop for over 7 months now and last week suddenly the bottom right corner of the screen has popped out of the frame. Not any harsh use nor travel
What now? The laptop is still under warranty and from all the questions I’ve seen here it’s a design or parts flaw because most people say their laptops were not dropped or hit or anything. Mine was on my desk and I just opened it. That’s all it took for the screen to pop out. 

 

 

@HP are you addressing this design flaw or repeating the same mistake .

and charging for the rectification of the issue

1 REPLY 1
HP Recommended

Hey @VA3254

 

Thanks for reaching out! I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.