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HP Recommended
Pavilion X360 13-u131TU
Microsoft Windows 10 (64-bit)

I have my HP Pavilion X360 13-u131TU convertible laptop working fine till last week. Now the laptop boots but screen remains blank. 

I tried power reset, it did not worked. Then I tried to boot it from bootable USB disk, screen still remains blank. I tried to connect external monitor using HDMI and found that the PC is working fine. Tried the virtual Agent and other trouble shooting options such as restoring to a previous date, updating driver, updating bios but the problem still persists. The virtual agent suggested to delete my display adapter using device manager. After deleting, the external monitor also went blank. I used the power switch to shut down & restart the PC. Now the screen works fine but flickers every 2-3 secs. External monitor is not supported. So I updated the drivers through hp. Now I am back to square 1 - Laptop boots, external monitor works fine, laptop display is blank.

Please help me out.

3 REPLIES 3
HP Recommended

@UDAYD

 

Since the external monitor works fine, this is a Hardware issue with the LCD screen

 

Please contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

@Krazy Toad

 

As suggested by you this might be a hardware issue, but i suspect a software or driver issue. So I again deleted the the display driver (4th time) using device manager and re-booted my PC. This time I turned off my net connection. Now the PC has loaded the drivers and the monitor is working properly with High resolution. The problem is solved (at least for the time being).

I am still unaware about the root cause of the problem that troubled me for last 2 weeks. 

Anyway thanks for your support. 

HP Recommended

@UDAYD

 

I'm glad you got this sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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