Pavilion laptop touchpad issues

[AA2111]

I have the Hp pavilion laptop 15-eg1xxx and the touchpad on the left side is getting stuck in the pushed down position a couple of times a day, and in turn, doesn't let you select things and drags and selects everything on the page since its stuck in the pushed down position. Is this an issue with the laptop model in general or just this one, basically should I swap out for a new one or return and buy a different model. 

Thank you 

[Dilip_18]

@AA2111

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing touchpad issues with the HP Pavilion Notebook. It could be a hardware issue on the touchpad. I apologize for the Inconvenience.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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