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Top Student
Posts: 3
Member Since: ‎04-02-2017
Message 1 of 6 (125 Views)
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Pavilion touchpad not recognized

Product Name: pavilion e0j75ua#aba
Operating System: Microsoft Windows 8.1 (64-bit)

touch pad is not reeecognized. I have tried uninstalling and installing drivers, hard restart and even refreshing windows.

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Accepted Solution

Re: Pavilion touchpad not recognized

Problem solved the touchpad now works properly with the replacement installed
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HP Support Agent
Posts: 9,110
Member Since: ‎07-26-2016
Message 2 of 6 (81 Views)

Re: Pavilion touchpad not recognized

Hi @coance,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the touchpad quit working on your HP Pavilion notebook. Don't worry I have a few suggestions to help you out.

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.

 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command, and then press ENTER: set devmgr_show_nonpresent_devices=1

 

* Type the following command a command prompt, and then press ENTER: start devmgmt.msc

 

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt.

 

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

 

And then download a new version of the synaptic drivers using this link: Click here

 

I also need a few details to provide further assistance (if need be):

When was the time it worked (date)?

Did you install the updates from the official hp website?

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon.

Both icons are below this post.

 

Have a good day, Ahead.

Jeet_Singh
I am an HP Employee

Top Student
Posts: 3
Member Since: ‎04-02-2017
Message 3 of 6 (75 Views)

Re: Pavilion touchpad not recognized

Per your test I have a hardware issue. I have ordered a replacement palmrest with touchpad. I  will follow up once it arrives and is installed

HP Support Agent
Posts: 9,110
Member Since: ‎07-26-2016
Message 4 of 6 (72 Views)

Re: Pavilion touchpad not recognized

Hi @coance,

 

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

Top Student
Posts: 3
Member Since: ‎04-02-2017
Message 5 of 6 (43 Views)

Re: Pavilion touchpad not recognized

Problem solved the touchpad now works properly with the replacement installed
HP Support Agent
Posts: 9,110
Member Since: ‎07-26-2016
Message 6 of 6 (36 Views)

Re: Pavilion touchpad not recognized

Hi @coance,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. Smiley Happy

Regards,

Jeet_Singh
I am an HP Employee

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