Pavillion 16 no monitor love with selore doc

[BobbieWinter]

I have a docking station in my office - display to hdmi on a doc, and works great.

bought Selore 14 in 1, plug dock in to power slot jugt like at work--no monitors.

have tried both display to hdmi and display to usb c.

I know the computer is compatible le since it works at work--any advice please?

[Garp_senchau]

@BobbieWinter, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Based on the situation you've described, it seems your HP Pavilion 16-inch laptop is encountering issues when trying to connect external monitors via the Selore 14-in-1 docking station at home. Here's a step-by-step guide to troubleshoot this problem:

Preliminary Checks

1. Verify that the Selore 14-in-1 docking station is compatible with your HP Pavilion laptop.
2. Ensure the HDMI and USB-C cables are properly connected and not damaged.

Steps to Troubleshoot

1. Power Cycle: Disconnect the docking station from power and reconnect it. Ensure all cables are securely connected.
2. Alternative Connections: Try using different HDMI or USB-C cables to rule out faulty cables.
3. Monitor Input Source: Check if the external monitors are set to the correct input source (HDMI or USB-C).
4. Driver Update: Make sure your laptop has the latest BIOS and device drivers installed. Visit HP’s support page to get the latest updates.
5. Docking Station Drivers: If the docking station requires specific drivers, ensure they are installed and up-to-date. Check Selore’s website for any necessary dock firmware updates.

Configuration Steps

Display Settings:

• Right-click on the desktop and select Display settings.
• Check if the external monitors are detected under Multiple Displays.
• If detected, configure as needed (duplicate, extend, second screen only).

Advanced Settings:

• Navigate to Control Panel -> Appearance and Personalization -> Display. Adjust the display settings to ensure proper detection and configuration.

Power and Performance Settings

• Prevent Sleep/Hibernation:
  • Go to Control Panel -> Power Options -> Choose what closing the lid does.
  • Select Do nothing for both plugged-in and on battery options.

Using Windows Key + P

• Quick Display Configuration:
  • Press Windows Key + P and select your preferred display configuration (Duplicate, Extend, Second screen only).

References

1. HP Docking Station Guidelines - User Guide on docking station configurations and troubleshooting.
2. Latest Drivers & Updates - Download and install drivers and firmware updates from HP’s official website.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,