Pavillion x360 shuts down instantly when moving the screen.

[linsenjoe]

Hello,

i have this new Laptop (4 Weeks now). A few days ago, I went into tablet mode, and the Laptop just shut down. It was an immediat shutdown just as if you would take out the battery on older laptops. Now this happens a few times a day, which is really annoying as I use this for University, and I lost some work because of it. It can happen even if the battery is completly full.

I have not tried resetting Windows, as I think it is not a Software problem, but a problem of the Power delivery and the way you can move the Screen 360 Degrees.

What can I do? Thanks for reading and have a nice day :).

[Echo_Lake]

@linsenjoe
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Does computer shutdown or display flickers while moving the computer or power cord is shaken?
• Have you tried wiggling the Ac adapter and checked?

Keep me posted for further assistance.

[linsenjoe · Accepted solution]

Hello, this can be shut down. I called Customer Support and Im gonna send in the Laptop tomorrow. Thanks anyways.

[sandytechy20]

@linsenjoe

Good to know that issue is addressed.

Feel free to contact us in the future if you need nay assistance.

Cheers.