Pen Issues

[Maria013]

I have a HP Pavilion and it came with a pen which has stopped working unfortunately. How do I fix it.

[Hawks_Eye]

Hi @Maria013 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand that the pen supplied with your HP Pavilion has stopped working. Since it was working previously, let’s go through a few focused checks in Windows 11 to restore the pen connection and response.

1. Check the pen power

• If your HP Pen uses a replaceable battery, remove and reinstall the battery, making sure the polarity is correct. If possible, install a fresh battery of the type specified for your pen.
• If it is a rechargeable HP Pen, fully charge it using its supported charging method.
• After restoring power, test both the pen tip and buttons.
   

2. Reconnect the HP Pen through Bluetooth

If your HP Pen model supports Bluetooth:

1. Open Start > Settings > Bluetooth & devices.
2. Make sure Bluetooth is turned on.
3. If the HP Pen is already listed, select it and choose Remove device.
4. Put the pen into Bluetooth pairing mode. The pairing method varies by HP Pen model, so use the button sequence specified for the pen supplied with your Pavilion.
5. Select Add device > Bluetooth and select the HP Pen when it appears.
6. Test the pen again.

Keep in mind that some HP pens use Bluetooth only for shortcut/button functions. Writing and touchscreen input may use a separate active-pen technology.
 

3. Check Windows pen settings

Go to Start > Settings > Bluetooth & devices > Pen & Windows Ink and review the available pen settings. Then test writing or drawing with the pen.
 

4. Update the HP Pavilion

Use HP Support Assistant to check for HP-provided updates for the Pavilion, particularly:

• BIOS
• Firmware
• Chipset
• Graphics
• Bluetooth
• Touchscreen or pen-related components when offered for the specific model

Restart the computer after completing the updates.
 

5. Check the touchscreen

Try operating the Pavilion touchscreen with your finger.

• If touch works normally but the HP Pen does not, focus on the pen, its battery/charging, pairing, and pen compatibility.
• If both touch and pen input have stopped responding, the touchscreen or its associated driver/firmware requires additional attention.
   

6. Perform an HP hardware diagnostic

1. Shut down the HP Pavilion.
2. Turn it on and repeatedly press Esc.
3. Press F2 to open HP PC Hardware Diagnostics UEFI.
4. If a touchscreen or related component test is available for the Pavilion model, run it and note the result or Failure ID.
    

Note:

The exact HP Pavilion product number and HP Pen model matter because Pavilion configurations can support different pen technologies. A pen can therefore have power or Bluetooth connectivity while still requiring the correct active-pen compatibility with the display.

If the steps above do not restore pen functionality, share the HP Pavilion product number and the model/part number printed on the HP Pen. This will allow the next troubleshooting steps to be matched precisely to the hardware.

Take care, and have an amazing day!

Regards, 

Hawks_Eye