Pen for my Spectre x360

[valentine_1999]

Hello!

I got an HP active pen for my HP Computer (HP Spectre x360 - 15-ap070nz) but it is not working.  I think the pen might not be compatible with my computer but I wasn't able to find much information on the subject. Does anyone know what are the compatible types of pens for my model? Or if there aren't any at all...?

Thank you!

[The_Fossette]

@valentine_1999

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[valentine_1999]

Hello,

Thank you for your answer!

The product information of my computer is as follows:

product name: HP Spectre x360 Convertible

product number: T8T71EA#UUZ

serial number: 5CD6368YLN

Thank you

[The_Fossette]

@valentine_1999

Thank you for the information.

I checked in the service guide for your computer and there is no mention of a compatible pen for your computer. However, I recommend you contact support and check once.

Link to the service guide.

http://h10032.www1.hp.com/ctg/Manual/c04925076

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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