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‎03-04-2024 11:08 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp2000 IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

I purchased a laptop (HP 17 Laptop 17-cp2000 with AMD Athlon Gold 7220u Radeon Graphics) from the online build team a year ago (Feb 2023), I didn't start using it right away, it worked ok at first then I started noticing random reboots that I blamed on automatic updates.  Then the BSOD started happening regularly, mostly IRQL NOT LESS OR EQUAL ZERO.

 

I have narrowed it down to the AMD Adrenaline Display driver.  When I uninstall it and the computer resorts to the  Microsoft Basic Display Adaptor I have no issues with reboots or BSOD.  I have tried stepping back through older versions of the AMD display driver and the same problem happens.

 

The downside now is that videos are choppy.  Can anyone help me find a driver that will work properly for my computer?

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1 REPLY 1

‎03-09-2024 05:35 AM

HP Recommended

I guess it's time to start looking for a Dell.....

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