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NaokaSky
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Phantom Cursor Linked to HID-Compliant Pen Driver

HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

Hello,

 

I was wondering if there are better hid-compliant pen drivers for my system or if there was another way to disable the phantom cursor problem? 

 

If the pen driver is enabled, my laptop's cursor goes crazy and is uncontrollable by the mouse or touchpad (I can only work the screen by touching it). I still want to be able to use the stylus that came with my system though, so this has been quite a bummer for me. I have tried installing different pen drivers that were manufactured by HP and Microsoft, but so far none of them have worked and very few have been compatible with my device. I am no expert on the matter after all. 

 

I have ran some diagnostics on my device and have even checked the codes and such on my drivers in device manager. I have also tried manually updating the driver as well from that location, both using software that I downloaded and by having the system try to find it in a Windows Update. All it ever says is something akin to "the best software is already installed on your device."

 

The build is 18363.1411 and the version has been updated to 1909.  Anybody have a solution for me?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@NaokaSky, Welcome to HP Community!

 

Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  • Turn off the computer. 
  • Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
  • Unplug the AC adapter from the computer. 
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
  • Press the Power button to turn on the computer. 
  • If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  4. Click Extensive Test.
  5. Click Run once, or Loop until error.
    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE (Scroll to the bottom for more options)

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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