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‎05-18-2020 03:10 AM - edited ‎05-18-2020 03:28 AM

HP Recommended
Product: HP Chromebook 11-ae031nd
Operating System: Chrome OS

A month ago my laptop was sent in for repair for the so-called 'phantom zooming' problem. However, now after a month the same problem occurs again. Anyone a solution? I am very disappointed about the quality of the laptop and repair.

 

'phantom zooming' mode; where it looks likes a ghost is randomly zooming in and out, randomly selecting tabs/cells/changing things on screen.

1 REPLY 1

‎05-27-2020 11:08 AM

HP Recommended

@Aloijs

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Factory reset your Chromebook

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash. Continue.
  5. Follow the steps that appear and sign in with your Google Account. ...
  6. Once you've reset your Chromebook:

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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