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Playback for sites like YouTube won't work on my laptop

HP Recommended
LAPTOP-C2KJ0U50
Microsoft Windows 10 (64-bit)

My laptop has stopped playing videos on YouTube out of nowhere. I've restarted the device several times as well as turned it on and off, but the result is still the same.

 

When I select a video on YouTube it loads the video and continues to do so with no signs of ever finishing. When I reload the page the result is the same only this time a box of text appears after a while that reads "Playback failed. Restart device if problem persists." Or something to that ilk anyways.

 

And it's not just YouTube. Any site that has streaming capabilities or videos refuse to play.

 

I have yet to find a solution and it's starting to get quite irritating.

 

If anyone knows of a solution I'd be grateful for the help.

 

Thanks for taking the time to read this, have a great day and stay safe out there.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@matt Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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