Please help ! I cant find a suitable new screen for my HP laptop anywhere at all.

[Traildog]

Hi Guys and Girls,

I have cracked my new laptop screen in the bottom right corner and need a new screen but i cannot seem to find one anywhere at all please help as i need this for work. The laptop details are below please if anyone can help.. Thankyou in advance.

HP ENVY Convertible x360 15.6 inch 2-in-1 Laptop PC 15-eu0501sa  (267R8AV) 

I believe the product code for the screen is M45481-001 0r M45482-001 ( Got this of the online manual ) There are a few in America but they do not ship to the U.K.

Thanks again.

Mick.

[Traildog]

Anyone ? Please I'm really needing to get this screen sorted asap 

Cheers

Mick

[Dilip_18 · Accepted solution]

@Traildog

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with cracked screen in the bottom right corner and need a new screen. It is a hardware issue on the PC. I apologize for the inconvenience.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support in purchasing a new screen.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!