Poly Camera Pro keeps trying to turn on camera

[schmytzi]

Every time after I leave a video conference, Poly Camera Pro keeps turning my camera on and off repeatedly even though it is not in use by any application. The icon in the task bar blinks and the activity light on the webcam does so, too. This is very annoying. According to the Windows settings, the Poly software is the only app using the camera. I can stop the blinking by right-clicking the tray icon and selecting "Pause feed" but it will return after the next call. This issue affects external webcams, too.

[M_Salman]

Hi @schmytzi, Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the issue you’re experiencing with your Poly device. To assist you more effectively, could you please provide the exact name and model of the camera you are using? This will help me offer more specific support to resolve the issue.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[schmytzi]

Hello Salman,

The cameras I am using are the following:

• The built-in camera of my HP EliteBook 840 14" G11
• Exibel TWNT-WC10
• Lenovo Essential Full HD Webcam (4XC1B34802)

All of them exhibit the same issue.

The Poly software is on the latest version (v2.1.32.13514) according to the app.