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kiran1989
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Message 1 of 2
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Poor Quality web cam

HP Recommended
Pavilion 14-dv0054TU
Microsoft Windows 10 (64-bit)

Recently I purchased HP Pavilion 

14-dv0054TU

While doing video calls it is showing very blur. Camera quality is very low. Is anything I can do to increase camera quality?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@kiran1989

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you have an HP Pavilion 14 laptop and the webcam has poor quality. 

I have a few troubleshooting steps we could try to fix the issue: If the image is too dark, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed internet connection.

  • Do not use other high-speed USB devices while using the webcam.

And, also perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also refer to the Article: Webcam Troubleshooting (Windows 10, 😎
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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