Poor design and build quality of the ENVY x360 Convertibles

[stingrayjo]

Hi there.

Unfortunately my HP Envy x360 Laptop 13 inch Version gave up on me. 

Not even after 2 years of barely using this thing (not even touching it for half a year) the hinge on the right side broke .

I had the Laptop in repairs already twice for problems with the housing, keyboard, Trackpad and also mentioned a very small gap on the hinges. But no one paid attention to that at HP.

I saw people online with the same problem - even though this does not look like a user error to me! I used the Laptop as a tablet for maybe 2-3 times and I never put pressure or anything on the hinges / display. 

Whilst just trying to close the **bleep** thing - the hinge broke and broke the whole display with it. 

This looks to me like a super bad design and build quality from HP.

Anyone else has this or similar problems? 

Sidenote: HP offered to repair it for a whopping 500€ 🙃. (You can get the same laptop as nearly new for that)

 

 

[Irfan_06]

Hi @stingrayjo,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support