Poor keyboard visibility of brand new HP Envy 2020 Laptop with a sliver keyboard?

[OB1952]

I wondering what HP suggests to solve this problem? As it was already know before my purchase as a YouTube reviewer says at 6:50 minutes in  HP ENVY 17t Review (2020) Built Too Good for $849!   Any ideas?

[The_Fossette]

@OB1952

I reviewed your post and I understand that you are facing issues with poor keyboard visibility.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[OB1952]

So far no acceptable solution. Used online not virtual chat and that service continually disconnects and on my end stops me from writing. Then it totally disconnected. This is how the session started. 

Keyboard Visibility problem. Difficulty seeing the keyboard in ordinary lighting day or night with or without the back lighting feature engaged. Plus the wrong part number was issued for the computer. Part number issued 8MX04AV does not match the part number 8KG04AV embedded in the BIOS chip or stenciled onto the case. Part number issued by HP Store 8MX93AV results in a part number not assigned in the HP parts surfer app. Even with an RMA issued I don't understand how I can send back what I don't have. I know it can be repaired with a different keytops installed or a different top cover and keyboard HP part L87984-001.