Poor quality webcam

[JPM81]

Just bought this new laptop, and the webcam (HP Wide Vision HD Camera with integrated dual array digital microphone) seems really poor quality - very grainy and poor light. It's 0.9megapixels, which I think is the same as my work laptop, but picture quality is much worse.

Is this a fault, or something I can do something about - I've tried fiddling with settings. Can I update drivers, or something like that?

[Echo_Lake]

@JPM81

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed internet connection.

• Do not use other high-speed USB devices while using the webcam.

And, also perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.