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- Portable Monitor Not Detected

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05-25-2024 10:10 AM
I recently purchased a portble monitor that has 3 cables for connecting to my HP laptop. USBc to USBc., USBc to USB & HDMI to HDMI. None of these cables work with my HP. The monitor powers on then goes into sleep mode and my laptomp cannot detect a disl=play. BTW, this monitor works fine on my husband's Microsoft Surface Pro. I am now looking at purchasing a wireless portable monitor for 4x the cost but wanted to see if anyone else has had this issue and found a solution before I do so. I need this monitor for travel. I have no problem connecting my 2 Sceptre monitors at home.
05-25-2024 07:50 PM
The specs of your computer is
https://support.hp.com/us-en/document/ish_7737425-7737469-16
It ONLY has 1 hopeless USB 3.2 Gen 1.0 Type-C port, SuperSpeed 5 Gbps signaling rate (data transfer only; charging or external monitors not supported) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter
If you wish to connect 2 external monitors (only-total 3), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
Other option (USB-A dock) : https://support.hp.com/au-en/document/c05357751
Regards.
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05-28-2024 07:55 AM
Thanks Banhien. As it turns out, my portable monitor came with a separate power source. Once I connected that to a wall outlet, my portable monitor works fine with my HP laptop via HDMI to mini-HDMI and USB-c to USB-c