Possible defective hinge HP ENVY x360

[Kevin282]

Hello HP forum,

Today my HP envy x360 laptop hinge broke without any clear reason. I have owned this laptop for 12 months. No issues at all, great condition, no scratches or any sign of wear and tear on the casing, never dropped or had anything heavy on it. Today, I go to open it from a closed position and suddenly one of the hinges pops out and the screen breaks. Upon closer inspection it seems that one of the screws had popped out of the hinge mechanism causing the whole area to buckle and crack the screen. 

Based on other forum posts I've seen, this seems to be a known issue among this line of HP laptops. 

I was wondering if anyone has any suggestions on who to contact or how to get help?

[Jay_G24]

Hi @Kevin282,

I'd like to help!

I understand the computer hinge broke.

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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