Power adapter stopped working

[s0011nt]

I've had this laptop for 15 days as of today, and while playing games, my power adapter suddenly stopped working. I've tried different outlets and a different cable, but it still has not worked. However, when I tried it with my friend's laptop adapter, it started charging. Now, I know that the problem is the power adapter and think it should be replaced under warranty. Any help, please?

[Nal_NR]

Hi @s0011nt,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with the AC adaptor.

Use the AC adapter that shipped with the laptop

• For best performance, use only the AC adapter that comes with your HP notebook computer.
• The wattage information is printed on a label located on the bottom of the AC adapter.
•  
• if you use an AC adapter that has a lower wattage than your notebook requires, you might see the following trade-offs:
• The CPU clock rate might be reduced to save power, which can cause programs to run slower.
• The battery might charge more slowly, or not at all.
• The AC adapter itself might become warm to the touch.

Look for physical damage on the AC adapter

1. Examine the AC adapter, cords, and computer for damage.
2. Unplug the power cord from the AC wall outlet.
3. Disconnect the DC connector from the computer.
4. Check the AC adapter label to ensure it is labeled with the HP logo.
5. Check the AC adapter and cords for cracks, melted plastic, burn marks, or other signs of overheating.
6. Make sure the DC adapter cord connector tip is not bent, or broken.
7. Check the inside of the DC connector to make sure the pin is straight and not missing.
8. Make sure there are no obstructions or foreign material inside the power port on the computer, and that the center pin is straight.
9. If the AC adapter, connectors, or cords are damaged, do not use the AC adapter. You can purchase a replacement AC adapter from HP.

Click here for more details and see if that helps. 

Hope this helps! Keep me posted for further assistance.
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