Power switch stays on after shutdown

[Stant00]

Power light stays on after shutdown after recent Windows update. Have to manually power off every time.most frustrating.

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[Stant00]

HP pavilion 15 notebookPC

Prod No F6C71PA#ABG

[DavidPK]

Hi,

Try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[Stant00]

Thanks DP-K . Will try this. Also I have a problem where the notebook goes to sleep when idle for sometime and I have to hold the power button to shut down and than restart. Would appreciate your advise. Thanks

[DavidPK]

Hi,

You're welcome

You may well find that the sleep issue is corrected by this as well.

Regards,

DP-K

[Stant00]

N

[Stant00]

DP

Just a question how do I know whether I have installed the correct driver. Is there anyway fo verifying? Thanks for your help.

[DavidPK · Accepted solution]

Hi,

You're welcome

Hold down the Windows key and press R

Into the Run box type devmgmt.msc and hit enter.

In the Device Manager window, expand System devices, then scroll down to the entry Intel Management Engine Interface, right click this and select Properties.  Select the Driver tab to see the current IMEI Driver version.

Regards,

DP-K

[Stant00]

Thanks DP-K. it worked . You are a star.