Printer offline

[Lynn829]

Hi. My computer says the printer, HP 250 mobile, is not connected. Both the computer and printer display the same WiFi. 

There is also a question mark lit up the pop up display screen. 

I have disconnected the router twice, closed and restarted both the computer and. Printer. Nothing is working. 

can you please help me?

[Kuroi_Kenshi]

Hi @Lynn829,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Lynn829]

HP officejet 250 mobile all in one

[Kuroi_Kenshi]

Hi @Lynn829,

Thank you for the response.

Try these steps:

Restart the Printer and Devices:

• Turn off the printer and unplug it from the power source.
• Shut down your computer.
• Reconnect the printer and power it back on.
• Restart your computer.

Check Network Connection:

• Ensure that both your computer and printer are connected to the same WiFi network.
• Check the Wireless icon on the printer to see if the light is solid (indicating a connection) or blinking.

Check Printer Status on the Computer:

• Go to Devices and Printers on your computer.
• Right-click on the HP OfficeJet 250 printer icon.
• Ensure "Use Printer Offline" is not selected. If it is, uncheck it.

Update Printer Driver:

• Visit the HP website to check if there are any updates available for your printer driver that could resolve connectivity issues.

Network Configuration Page:

• Print a Network Configuration Page from the printer to ensure it is connected to the network correctly.

Run the HP Print and Scan Doctor:

• Use the HP Print and Scan Doctor utility to diagnose and fix connectivity problems. This tool can be downloaded from the HP website.

Check Firewall and Security Settings:

• Ensure that firewalls or antivirus programs are not blocking the network connection to your printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,