Privacy shutter is stuck

[aelirenn]

I have an HP Envy x360 15z-ee000, has been working fine for about a year and a half. It has a camera kill switch key that also puts a shutter over the webcam, but recently the shutter got stuck. The webcam still works, but the video just shows the white shutter. I have messed around with different privacy settings, updated all the drivers and the bios firmware, but the shutter is still stuck, doesn't move out of the way when I press the kill switch. I'm assuming that the shutter has nothing to do with the software, but is there anything I can do to fix this?

[aelirenn · Accepted solution]

Just gonna follow up for anyone else who might have this problem, the solution for me was to remove the display, peel back the webcam, and move the white shutter out of the way myself. I used this video from HP of the smaller 13-inch model to learn how to take it apart. Once I powered the laptop back on, the shutter started working as normal, so I guess for me it really was just stuck, or maybe it had something blocking it.

Taking apart the laptop, especially removing the display, can be really tricky, so I don't recommend trying this yourself if you're uncomfortable working inside the laptop. But if you are, it's a pretty simple fix.